Shipping Policy

Last updated: September 30, 2026

Order processing

Orders are generally prepared after payment authorization and order verification. Processing time may vary because of weekends, public holidays, product availability, high order volume or verification requirements.

Shipping destinations and methods

Available shipping methods, destinations and charges are displayed at checkout. We may use different carriers or fulfillment partners depending on the item and destination. Some products in the same order may arrive separately.

Delivery estimates

Delivery dates are estimates rather than guarantees. Weather, customs procedures, carrier disruption, remote locations, incorrect addresses and other circumstances outside our reasonable control may affect delivery.

Tracking

When tracking is available, we will send it to the email address used at checkout. Tracking may take time to update after the package is transferred to the carrier.

Split shipments

Items may be shipped from different fulfillment locations. When this happens, you may receive more than one parcel and separate tracking updates, without an additional shipping charge unless clearly disclosed at checkout.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee changes after processing begins and may charge reasonable reshipping costs for packages returned because of an incorrect or incomplete address.

Customs, duties and taxes

International orders may be subject to import duties, taxes or handling fees imposed by local authorities. Unless expressly collected at checkout, these charges are the customer's responsibility. Customs delays are outside our control.

Lost, delayed or damaged packages

If tracking shows an unusual delay, the package is marked delivered but cannot be located, or the parcel arrives damaged, contact service@zuqxeri.com with your order number and supporting photos where applicable. We will review the issue and assist with the available carrier process.

Returned or refused deliveries

If a parcel is returned because it was refused, unclaimed or addressed incorrectly, contact us for available options. Reshipping costs or non-refundable carrier charges may be deducted where permitted.

Contact

Shenzhen Chuangpai Culture Media Co., Ltd.
Room 1103, Building 4, Phase II, Dongjiu Innovation Technology Park, No. 73 Xialinan Road, Xialilang Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@zuqxeri.com
Phone: +86 186 8243 8304
Business hours: 8:00 AM–10:00 PM