Return & Refund Policy
Last updated: September 30, 2026
Unauthorized returns may not be accepted or correctly identified.
Return window
You may request a return within 30 days after confirmed delivery. To be eligible, the item must be unused, uninstalled, in its original condition and packaging, with accessories, manuals and proof of purchase.
Starting a return
Email service@zuqxeri.com with your order number, the item you want to return and the reason for the request. We will review eligibility and provide return instructions and the correct return destination. Do not send returns to the company office address unless we specifically instruct you to do so.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We will try to help before fulfillment begins, but changes cannot be guaranteed once processing or shipment has started.
Non-returnable items
- Used, installed, damaged or incomplete items not caused by our error.
- Personalized, custom-made or clearance items marked final sale.
- Gift cards, downloadable products and items restricted for hygiene or safety reasons once opened.
- Returns requested outside the applicable return period, except where required by law.
Damaged, defective or incorrect items
Contact us promptly after delivery with clear photos or video of the product, packaging and shipping label. If the claim is approved, we will provide an appropriate replacement, refund or other remedy.
Return shipping
Unless the return is due to our error or an approved defect, return shipping and related charges are the customer's responsibility. Original shipping charges are not refundable unless required by law or stated otherwise.
Refunds
We will inspect returned items and notify you of the decision. Approved refunds are issued to the original payment method. Financial institutions may require additional processing time before the credit appears.
Partial refunds
Where permitted, a partial refund may apply when an item is returned with missing parts, damaged packaging or signs of handling beyond what is reasonably necessary to inspect it.
Exchanges
For the fastest service, contact us so we can confirm whether a direct exchange is available. Availability depends on stock and destination.
Contact
Shenzhen Chuangpai Culture Media Co., Ltd.
Room 1103, Building 4, Phase II, Dongjiu Innovation Technology Park, No. 73 Xialinan Road, Xialilang Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong, China
Email: service@zuqxeri.com
Phone: +86 186 8243 8304
Business hours: 8:00 AM–10:00 PM